Summit TCI Support Analyst (Hibrido, Lisboa/Porto)

We are looking for a Summit TCI Support Analyst to provide functional and technical support for the Summit TCI system, acting as a key point of contact for users and IT teams. The role involves investigating issues related to Global Markets and Securities activities, supporting system availability, and collaborating with Business Analysts, Developers, and Production teams.

Principais Responsabilidades:

• Act as a point of contact for users and IT teams regarding Summit TCI.
• Investigate and resolve functional and technical issues related to daily securities activities.
• Manage user requests and collaborate with different stakeholders and teams.
• Document production incidents, analysis, and solutions in a clear and structured way.
• Create and modify reports and data extractions using SQL and internal system tools.
• Support system availability and production activities in collaboration with Business Analysts, Developers, and Production teams.

• Degree in Economics or a related field.
• Good knowledge of financial products and strong interest in learning the Global Markets business.
• Good SQL knowledge and experience.
• Previous experience in IT/Application Support is a plus.
• Strong communication and interpersonal skills, with the ability to interact with users and stakeholders at different levels.
• Good analytical and problem-solving skills.
• Fluent English, both written and spoken.
• French is considered a plus.