Salesforce Support Analyst (Hibrido, Lisboa/Porto)

We are looking for a Salesforce Support Analyst to join a transversal Salesforce team, supporting and developing solutions for different business areas. The role focuses on ticket management, incident analysis, troubleshooting, and collaboration with Developers, Business Analysts, Architects, and other stakeholders.

Principais Responsabilidades:

• Manage and follow up on support tickets, ensuring timely resolution.
• Analyze reported issues and coordinate with Development, Business Analysis, and Architecture teams to implement fixes.
• Provide functional and technical support for Salesforce-related processes.
• Document processes, procedures, and operational activities.
• Record actions, solutions, and updates in tools such as Salesforce and Confluence.
• Support continuous improvement of Salesforce solutions and business processes.
• Contribute to data analysis and troubleshooting using SQL/SOQL.

• 6–9 years of relevant professional experience, preferably in Salesforce support or similar roles.
• Strong functional knowledge of Asset Management, including product manufacturing and investment fund distribution processes.
• Good IT and Data skills, particularly SQL/SOQL and data modelling.
• Experience with application/support activities and ticket management.
• Good understanding of project management methodologies.
• Strong analytical, problem-solving, communication, and collaboration skills.
• A combination of technical and functional expertise is highly valued.